Secure booking on line

We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously.

Active Hotels Ltd., our marketing and technology partners, provide our online booking capability. When making a booking, your credit card information is sent to Active Hotels Ltd via their secure server. They use the latest, most secure technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the internet.

Your credit card information is then held in Active Hotels' secure database for a period of time to allow us to process your booking. Your credit card data will be held no longer than 30 days after the end of the month of your departure from our hotel. To prevent unauthorised access and use of your information, we follow strict security procedures in the storage and disclosure of your information, as required by the UK Data Protection Acts of 1984 and 1998. Your credit card information can only be exchanged between you, Active Hotels Ltd, and us.

The Active Hotels Guarantee

The Active Hotels guarantee makes sure that you feel confident when booking accommodation through our hotel or any Active Hotels associated properties.

Active Hotels Ltd guarantee that every transaction made through Active Hotels server is 100% safe and under their guarantee, you will be reimbursed for the first £50 should your credit card be misused or abused. Legally, the credit card company is obliged to pay the remainder.

Further information

Using a credit card may give you additional protection from fraud. Under the Consumer Credit Act 1974, if you have a claim against the seller for breach of contract or misrepresentation, you may also have a claim against your credit card issuer. This applies to goods or services costing more than £100 for one item (but less than £30,000), even if you have only used your card to pay a deposit. Further advice can be obtained from your local trading standards department or Citizen's Advice Bureau.

In addition, all the major credit card companies, along with IBM, Netscape Communications, and many others, are committed to the continuing development of open standards, in order to further improve the security of online transactions.

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.