Our Privacy Policy

We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.

Active Hotels Ltd our marketing and technology partners, provides our online booking capability. When you book using the secure server, your information is sent to Active Hotels Ltd, who offer the use of the best possible and latest secure server software (SSL) available, which encrypts all of your personal details. This means that your information, which includes your name, address, and credit or debit card number, cannot be read as it travels over the internet.

Your information is then held in Active Hotels' secure database for the duration of your stay. Designated employees from both Active Hotels Ltd., and our establishment have access to your information in order to process your booking. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access and use of your information.

What information do we collect ? How do we use it ?

When Booking :
We require certain information to allow us to process your hotel booking and notify you of the booking confirmation. When you book, we need to know your name, address and email address, as well as your credit or debit card number and expiry date.
We ask for your telephone number so that both an Active Hotels' customer support representative and ourselves can contact you if there is a question concerning your reservation.

Special offers :
From time to time we may have special deals that may be of interest to you. Out of respect for your privacy we present the option to opt out of these types of communications.

Surveys & contests :
We may request information from our customers via surveys or competitions. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our site. When you enter a competition, we may request information such as your name, contact details and demographic information such as age and postcode.
Participation in these surveys or competitions is voluntary and you have the choice whether or not to disclose this information. Contact information will be used to notify the winners and award prizes.

Newsletters :
Guests also have the option to subscribe to our newsletter. If so, we ask for contact information such as your name and email address.

Site tracking

Active Hotels Ltd may use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of our site to better meet the needs of our customers. This software does not enable Active Hotels Ltd to capture any personally identifying information.

Sharing information

Active Hotels Ltd may share aggregate statistics about hotels' customers, traffic patterns, and reservations with their suppliers and partners, but these statistics do not include any personally identifying information.

Active Hotels Ltd never disclose information about guests to any other person or organisation without their consent unless there is an emergency situation that requires it or they are legally required to do so.

Links

Any external links from our web site are provided for convenience and purely informational purposes. While we try to find sites that are of value to you, neither ourselves nor Active Hotels Ltd. can be held responsible for any content, political views or endorsements that may be found in any of our external links. Active Hotels Ltd. is not responsible for the privacy practices or the content of such web sites. Active Hotels Ltd endeavours to carry out checks on partner sites through which our hotel is distributed to make sure that they too comply with industry standard privacy policies. Please note that no personal information will be transmitted in any way to any other sites.